Shipping & Critter FAQ – Live Arrival, Care, & Policies | Exotics Source
Shipping & Critter FAQ – Learn about live arrival, shipping, care, and policies for your exotic pets. Get answers to common questions at Exotics Source!
Do you ship overseas?
No, we currently are only able to ship within the continental US.
How long does shipping take?
- We aim to ship all of our Live Animal Orders out on the following Tuesday after your order was placed. (may change if weather doesnt permit) We send out tracking numbers after the orders have all been dropped off. The Live animal Shipping for Invertebrates is FedEx 2 day shipping meaning Thursday arrival is to be expected. For Reptiles and other Exotics we ship them Overnight on Tuesday for Wednesday arrival.
Can I have my order held for Pick up at FedEx?
- HOLD FOR PICK UP; If you would like you order held for pickup this link will bring you to the Special Order Page and you must add the HOLD FOR PICKUP option to your cart.
What if my new pet shows up DOA?
- Unfortunately DOA's do happen, We do not refund orders. We will send a replacement for a DOA. In certain circumstances we will offer a refund. Please email us for more information.
When will I get my tracking number?
We send out tracking numbers at night after the orders have all been dropped off. Usually around 8pm Eastern Time Tuesday night.
Do you guarantee I receive the exact animal in the photo?
Yes, we guarantee you will receive the same animal in the photo. Unless Otherwise stated as representative in the product listing of the animal that was listed.
Are your animals captive bred?
We source in our animals from various breeders and field collectors. There are both captive bred and field collected specimens in our collection.
Will I receive a gravid animal?
We do not guarantee that the animal will not be gravid as field collected animals may have bred before we recieved them.
What if I don't like my mystery spider purchase?
- If you purchase a "Mystery" Spider there are no Refunds if you do not like the color or size of the Spider. We do however guarantee the live arrival of your spider. The spider will be older than ~2 months and younger than ~12 months old.
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